Memletics Store help page
This help page provides more information on using the Memletics Store. It
covers:
Go to the Support Home Page
to see related help pages on formats, international information, shipping,
downloading electronic products, returns and other licensing programs.
We've designed Memletics.com for ease of use and security. Credit
card information is only collected on a page protected by 128-bit SSL
security and encryption. Before entering your credit card information, check
your browser is in secure mode - indicated by a padlock or key in the status
bar at the bottom of the page.
What are the minimum system requirements?
This is the additional system requirement for using the Memletics Store:
- Ability to connect to sites using SSL, or https. This protects your
sensitive information. You can test https access at this store by
clicking this link.
If you see "Https works correctly" - you should have no problems using the
secure pages of the store. If you'd like more help, check this
page.
Note: This is in addition to the website minimum requirements on the
website help page.
Can I order by phone, fax or email?
All orders for individual products must be via the web site. There may be
alternatives for other licensing programs.
Where are all the products?
At present the store only sells the Memletics Manual & the Memletics
Learning Styles Report, so there are only a
few products in the store.
Why can't I add more than one copy of a "Single Reader" eBook to the
shopping basket?
As the "Single Reader" license is provided to an individual, we only
allow you to purchase one copy of these materials. If you need more copies,
for example for business use, see the
programs help page.
How can I order more than one copy of an eBook?
See the question immediately above or see the
programs help page.
What about product prices and currency conversion?
Prices and currency conversion information is in the
international help page.
How do I add a product to my shopping basket?
Click on Store (Buy Manual) on the navigation bar on the left of every
page, click on one of the products underneath "Memletics Manual - Personal
Use" and then click "Add to shopping basket."
How do I start the order process?
Once you've added a product to your shopping basket, click "Start
Checkout >" on the shopping basket page.
What are the steps in the order process?
Once you start the order process, these are the steps you will follow:
- Log on or new user. If you are an existing user, enter your
logon details. If you are a new user, click "New User"
- Customer Details. If you are an existing user, verify your
existing details. If you are new, enter your details. Further points:
- Only the Company, Separate Shipping Address, Discount Code and
Comments fields are optional. All other fields are mandatory.
- You must agree to the Terms of Use each time you visit this page.
- If you have a separate shipping address, click the "Use separate
shipping address" checkbox in the address part of the page. Note that
Post Office boxes may need verification and take longer to process, so
if possible use a full street address for shipping.
- Shipping Address (optional). If you clicked the "use separate
shipping address" on the previous page, you will see this page. Verify or
enter your shipping address.
- Shipment Details. Select a shipment type. Notes:
- For downloadable orders there is only one option.
- For physical orders there may be one or more option.
- If your country is not in our database, or if you'd like us to check
the charge, select "Please advise or confirm charge." We'll email you
with more information once you've completed your order.
- Verify Order. Verify all the details for your order are
correct. When you click Next, your order will be saved. You will receive
one of three emails at this point.
- Payment. Enter payment information for your order. See Payments
below for more help. You will receive a second email once your payment has
been accepted.
Once your payment has been successfully processed, your order is
complete. See further below for more information on steps after your order,
or go to the shipping help page
for estimated shipping times.
Please see the new payments help
page for more information on payments.
How can I see my order at a later date?
Yes, you can view all your past orders online. Go to the store, click
"Customer Menu" on the home page or on the footer, enter your login details,
and then click the "View and track your orders" option.
How can I print a tax invoice?
The order details page, described in the answer above, can be used as a
taxation invoice.
Why can't I access downloadable / personalized products straight away?
As each of these products needs to be inscribed with your details, these
currently have to be processed individually. You'll be directed to a
download page after your order, plus receive an email once they are
available, with full instructions on how to access them.
How long do I have to wait for downloadable products?
They are usually available within 10 minutes. If you've waited longer
please contact us.
How do I download electronic products?
See the electronic product
download help page for more information.
Why am I prompted for a password when opening my eBook?
Most electronic products for individuals are protected by password. The
password is:
- For orders #200875 and above, the password is your store password you
created on your order form.
- For orders below #200875, the password is the credit card number you
used during the order process, with no spaces or other characters.
See the electronic product
download help page for more information.
Where have my downloadable products gone (from download manager)?
Downloadable products are usually removed from the download page within
10 days, or within 5 days after your download appeared to complete.
If you need to access your downloadable products after this period,
please contact us.
See the electronic product
download help page for more information.
I still haven't received my shipment. What can I do?
If you haven't received your shipment after the period described in the
shipping help page, check your
order status is "shipped" in the order details page. If so, please contact
us for further assistance.
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