Privacy and Information Protection Policy

We treat the handling of your personal information very seriously. This page outlines how we collect, use and manage the personal information you provide to us.

We have arranged the policy as follows:

• Collection of personal information
• Use, disclosure and storage of personal information
• Direct marketing
• Personal information quality
• Personal information security
• Access to personal information
• Changes to the policy
• Complaints

This policy was last updated on November 7th, 2007.

Collection of personal information

We may collect the following information from you for general communication, email subscriptions and marketing:

• Name
• Email address & password
• Joining and event dates
• Country of residence

If you order from our store, we collect this information:

• Billing and shipping addresses
• Phone number
• Company, organization, school or class (optional)
• On-site order contents & dates
• Credit card and/or payment information

If you use our interactive services, the following information may be collected:

• Answers to questions, and associated analysis and scores.
• Demographic information such as age range, occupation, country, and sex (male/female)
• Class or group identification

We also collect general statistics about how you arrived at our websites and the pages you visit. We use website cookies (only on our sites) and server log files to assist collection.

Use, disclosure and storage of personal information

Information collected by us may be used for conducting business, internal review, to improve and customize products and services, to notify you about changes, and for marketing purposes. Personally identifiable information will be kept confidential and on a need-to-know basis. 

We will obtain your express permission before providing any personally identifiable information (including your email address) to another 3rd-party organization for marketing purposes. Currently we have no such arrangements.

We may provide your information to third party organizations where required for specific purposes, excluding direct marketing. Only the data needed to complete the service will be provided. Examples include web development contractors and shipment/fulfillment contractors. In some cases we may provide demographic data to 3rd parties for research purposes, however information that may personally identify you will be removed. 

Your information is collected and stored on servers located within the United States. On some occasions we may need to transfer your information overseas for specific business purposes such as web development, shipping or administration. We take reasonable steps to ensure your information will receive similar protection as it does within the United States.

We may be required to disclose your personal information without your consent for these purposes:

• If we are required or authorized by law
• To investigate unlawful activity
• If we are required by an enforcement body for investigative purposes

Additional notes:

• We may validate information you provide with relevant service providers such as email providers, banks or credit agencies or fraud reduction services.
• If you provide your credit card number, we store only the last 5 digits of the number following the transaction. This is stored encrypted on our servers.
• If you provide or post information in the Memletics.com Member's area or other public areas on the websites, you accept you are making this information publicly available.

Direct Marketing

From time to time we may use your personal information to identify products and services which may be of interest to you, and send you information on such products or services. On each communication you have the option to remove yourself from future similar communications.

Note that if you continue to use our products or services you may receive further marketing communication from us.

Personal information Quality

Please inform us if any of your personal information changes. If you believe your information is inaccurate or incorrect, please correct it where possible using provided online systems, or contact us directly.

Personal Information Security

We take reasonable precautions to protect your personal information from unauthorized access, loss, misuse or alteration. Your information may be stored in hard copy or electronically on our systems. Your information is stored in physically secure locations. We maintain computer security through permissions and passwords to restrict access to authorized personnel. Sensitive information is stored using encryption.

Access to personal information

You may request access to personal information we hold about you. The process is as follows:

• All requests must be in writing and provide as much detail as possible about the nature of the information you are requesting access to.
• We will respond to your requests usually within 14 days, however we may take up to 30 days for more complicated requests.
• You will need to verify your identity.
• You may be charged a fee for provision of information if the request is time consuming or complicated.
• Information may be provided by email or mail, or you may need to required to personally inspect records at an appropriate location.
• You will have the opportunity to update any incorrect information.

In some cases we may not provide access, such as:

• Providing access may impact the privacy of other individuals
• Denying access is required or authorized by law
• The request is inconsequential or frivolous
• Legal proceedings are under way
• Access may reveal a commercially sensitive process

If we deny access, we will provide a reason in writing.

Changes to the policy

We may change this policy at any time. Any changes will be posted online at www.memletics.com.

Complaints

You are entitled to complain if you feel we have infringed your privacy. Complaints should be in writing and made through one of the contact options on our contact us page. We will respond within 14 days and let you know who is handling your query. We will attempt to resolve your complaint within 30 days, however if this not possible we will inform you of the approximate timeframe.

If you feel we have not adequately dealt with your complaint, please contact the relevant government entity handling online privacy in your country or state.